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Troubleshooting and support
I receive an
error message
while
transferring
images from
the camera to
my computer.
A power surge
or electrostatic
discharge may
have interrupted
the transfer.
Close the HP Photosmart
Software, disconnect the
camera from the computer, and
reset the camera (see
page 68). Then, restart the
image transfer process (see
page 55).
I am having a
problem
installing or
using the
HP Photosmart
Software.
Your computer
does not have
enough RAM to
install the
software.
• Refer to the computer
requirements (see page 69).
• Refer to the HP Customer
Care website:
www.hp.com/support.
Problem Possible Cause Solution