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Troubleshooting and support
No printable
images in
memory.
or
No printable
images on card.
The camera has
no still images.
Video clips
cannot be printed
directly from the
camera.
Disconnect the camera
from the printer, then take
still images before
reconnecting the camera
to the printer.
Cannot print video
clips.
You tried to select
video clip for
printing. Video
clips cannot be
printed from the
camera.
If your printer supports
printing video clips,
transfer the video clip to
your computer and print
them from your computer.
Printer top cover is
open.
The printer is
open.
Close the top cover of the
printer.
Incorrect or
missing print
cartridge.
or
Incorrect or
missing print
head.
The printer
cartridge is the
incorrect model
or is missing.
Install a new printer
cartridge, turn the printer
off, then turn it back on.
The selected
combination of
paper type and
size is not
supported.
You are trying to
print a picture
larger than the
paper size, you
are trying to print
borderless prints
on plain paper,
or your printer
does not support
borderless prints.
Try selecting a smaller
print size, or try using
photo paper to make
borderless prints.
Message Possible Cause Solution