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Troubleshooting and support
ERROR SAVING
IMAGE.
or
ERROR SAVING
VIDEO.
The optional
memory card that
is installed was
removed before
the camera
finished writing
to the card or
was half-locked.
• Always wait until the
Power/Memory light
stops blinking before
removing the memory
card from the camera.
• With the camera
turned off, remove the
memory card and
check to see if the
locking tab on the
edge of the card is fully
in the unlocked
position.
Cannot display
image
<filename>.
The image was
taken with
another camera
or the image file
was corrupted
when the camera
was shut down
improperly.
• The image may still be
okay. Transfer the
image to a computer
and try opening it with
the HP Photosmart
Software.
• Do not remove the
memory card when the
camera is turned on.
Camera has
experienced an
error.
or
Camera has
experienced an
error and is
shutting down.
The camera may
have
experienced a
transient
problem.
Turn the camera off, if it is
on, and then on again. If
that does not fix the
problem, try resetting the
camera (see page 68). If
the problem persists, note
the error code and then
call HP Support (see
page 100).
Message Possible Cause Solution