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Troubleshooting and support
Cannot Connect
To Product
(continued)
The optional
memory card that
is installed is
locked.
With the camera turned off,
remove the memory card
and switch the locking tab
on the card to the unlocked
position.
The USB
connection failed.
Reboot the computer.
Could Not Send
To Service
The computer is
not connected to
the Internet.
Make sure your computer is
online.
Message Possible Cause Solution