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HP Care Pack Services
HP Care Pack Compatibility and Ordering Information
Compatibility and Ordering Information
•“A” suffix = physical Care Pack.
•“E” suffix = electronic Care Pack.
•“PA” or ”PE” suffix = post warranty service.
Hardware Product Product Number Hardware Product Product Number
Contract Type: Term Contract Type: Term
HP Designjet Printers (cont.):
5500 Series (42-inch models)
Next Business Day Response: 3 years H5504E
Next Business Day Response: 4 years H3615E
Next Business Day Response: 5 years H3616E
4-Hour Response, Standard Business Hours:
3 years H3619E
4-Hour Response, Extended Business Hours:
4 years H3625E
5 years H3626E
Remote Color Profiling UC217E (1 profile),
UC218E (3 profiles)
Installation Service H4518E (1 network)
Post Warranty Service:
Next Business Day Response: 1 year H4607PE
5500 Series (60-inch models)
Next Business Day Response: 3 years H5505E
Next Business Day Response: 4 years H3601E
Next Business Day Response: 5 years H3602E
4-Hour Response, Standard Business Hours:
3 years H3605E
Remote Color Profiling UC217E (1 profile),
UC218E (3 profiles)
Installation Service H7604E (1 printer),
H4518E (1 network)
Post Warranty Service:
Next Business Day Response: 1 year H4606PE
815mfp
Next Business Day Response: 3 years U2006E
Installation Service H7604E (1 printer),
H4518E (1 network)
Post Warranty Service:
Next Business Day Response: 1 year U3535PE
4200
Next Business Day Response: 3 years U3799E
Installation Service H7604E (1 printer),
H4518E (1 network)
Post Warranty Service:
Next Business Day Response: 1 year U8048PE
HP Scanjet Scanners:
4370 • 4850 • 4890 • 5590 • 7650
Next Day Exchange: 2 years U8223A/E
Next Day Exchange: 3 years U4784A/E
8200 • 8250
Next Day Exchange: 3 years U4939E
8290
Next Day Exchange: 3 years U4937E
Next Business Day Response: 3 years U4938E
HP Multifunction and All-in-One Products:
Officejet 4215 • 5510 • 6210 • 7210 • 7310 • 7410 •
PSC 1410 • 1510 • 1610
Next Day Exchange: 2 years U8225A/E
Next Day Exchange: 3 years U4790A/E
Officejet 9110 • 9120 • 9130
Next Day Exchange: 3 years U9815E
Next Business Day Response: 3 years U9816E
Installation Service H4513E (1 printer),
H3110E (1 network)
Post Warranty Service:
Next Day Exchange: 1 year U9819PE
Next Business Day Response: 1 year U9820PE
HP Multifunction and All-in-One Products (cont):
Officejet 5610
Next Day Exchange: 3 years U4790E
Photosmart 2575 • 3210 • 3310
Next Day Exchange: 2 years U8227A/E
Next Day Exchange: 3 years U4798A/E
LaserJet 3015 • 3020 • 3030
Next Day Exchange: 3 years U9810E
Return to Depot: 3 years U9809E
Next Business Day Response: 3 years U9811E
Installation Service H4513E (1 printer)
Post Warranty Service:
Next Day Exchange: 1 year U9812PE
Next Business Day Response: 1 year U9813PE
LaserJet 3380
Next Day Exchange: 3 years H5471E
Next Day Exchange 1-time UA349E
Next Business Day Response: 3 years H5478E
Installation Service H4513E (1 printer),
H3110E (1 network)
Post Warranty Service:
Next Day Exchange: 1 year H5739PE
Next Business Day Response: 1 year H2649PE
LaserJet 4100mfp • 4101mfp • 4345mfp Series
Next Business Day Response: 3 years H7668E
4-Hour Response, Extended Business Hours:
3 years H7686E
Installation Service U2009E (1 printer),
U2010E (1 network)
Post Warranty Service:
Next Business Day Response: 1 year H7688PE
4-Hour Response, Extended Business Hours:
1 year H7689PE
LaserJet 9040mfp • 9050mfp
Next Business Day Response:
3 years or 1.8M pages H7685E
4-Hour Response, Extended Business Hours:
3 years or 1.8M pages H7690E
Installation Service U2013E (1 printer),
U2014E (1 network)
Post Warranty Service:
Next Business Day Response:
1 year or 600K pages H7695PE
4-Hour Response, Extended Business Hours:
1 year or 600K pages H7697PE
LaserJet 9055mfp • 9065mfp
Please contact your HP sales representative or authorized reseller for
information on HP service/support options.
9085mfp • Color 9850mfp
Please contact your HP sales representative or authorized reseller for
information on HP service/support options.
Color LaserJet 2820 • 2840
Next Business Day Response: 3 years UA337E
Installation Service H4513E (1 printer),
H3110E (1 network)
Post Warranty Service:
Next Business Day Response: 1 year UA346PE
Color LaserJet 4730mfp Series
Next Business Day Response: 3 years HC113E
4-Hour Response, Extended Business Hours:
3 years HC116E
Installation Service U2010E (1 network)
See page 309 for descriptions of contract types.