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104 Data-transfer mode
The section covers minor problems with basic camera operation. For major problems or damage, or
if a problem continues to reoccur frequently, contact our service facility.
APPENDIX
TROUBLESHOOTING
105
Problem Symptom Cause Solution
Problem Symptom Cause
Solution
The camera
will not work.
Nothing dis-
played on the
monitors.
The batteries are dead.
The AC adapter is not
connected properly.
Recharge batteries (p. 14).
Check that the adapter is
connected to the camera and a
live electrical outlet (p. 17).
Shutter will not
release.
Card-full or
internal-memo-
ry-full warning
appears on the
monitor.
Memory card or internal
memory is full and unable
to store an image at the
image-quality or image-
size setting on the camera.
Insert a new memory card (p. 18),
use the internal memory, delete
some images (p. 33), or change
the image-quality or image-size
setting (p. 42).
Card-locked
warning
appears on the
monitor.
Memory card is locked.
Unlock the memory card using
the write-protect switch (p. 108).
Pictures are
not sharp.
Subject is too close.
Make sure the subject is within
the autofocus range (p. 26) or use
the macro mode (p. 30).
A special situation is pre-
venting the autofocus sys-
tem from focusing (p. 27).
Use the focus-lock function to
focus on an object at the same
distance as the subject (p. 26).
Focus signal is
red.
QUICKTIME SYSTEM REQUIREMENTS
To install QuickTime, follow the instructions in the
installer. QuickTime is not supplied with the camera
in all sales regions. Users can download the latest
version of QuickTime free of charge from the Apple
Computer web site: http://www.apple.com.
IBM PC / AT Compatible
Pentium processor-based PC
or compatible computer
Windows 98, Me, 2000, or XP.
128MB or more of RAM
Pictures are
not sharp.
Pictures are
taken indoors
or in low-light
situations with-
out flash.
Slow shutter speeds result
in blurred images when
the camera is hand-held.
Use a tripod, change the camera
sensitivity to a higher setting (p.
46), or use the flash (p. 28).
The subject is beyond the flash range (p. 46).
Move closer to the subject or
change the camera sensitivity to
a higher setting (p. 46).
While using
flash, the pic-
tures are too
dark.
Occasionally
the camera
does not turn
off immediate-
ly.
If the camera does not function normally, turn it off, remove and reinsert the battery, or unplug and
reconnect the AC adapter set. Always turn the camera off using the main switch otherwise the
memory card may be damaged and camera settings reset.
The sandglass
indicator
appears on a
blank monitor
display.
The CCD is being calibrated. Do not remove the battery during
calibration. This is not a defect and the camera turns off auto-
matically.