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• Is "Real time" selected for "Alarm status update
mode"?
• Press the [F5] key on the keyboard of the PC or click
the [Live] button.
25
7
• Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View4" is installed.
No image is displayed on the
"Live" page.
The alarm occurrence indica-
tion button, the [AUX] buttons
and the SD recording status
indicator on the "Live" page
do not display the current
status in real time.
4
• Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View4" is installed.
4
• Download of files using Internet Explorer may be dis-
abled.
Click "Internet Options" on the Tool menu of Internet
Explorer
®
, and [Security] tab. Then, click the [Custom
Level…] button to open the "Security Setting" window.
Under "Download", select "Enable" for "Automatic
prompting for file downloads". Click the [OK] button.
The "Warning" window will be displayed.
Click the [Yes] button.
Cannot download the log list.
–
• Are the microphone and the speaker connected cor-
rectly and firmly?
Confirm that they are connected correctly and firmly.
Cannot transmit audio to the
camera.
Installation
Guide
• Isn’t the write protect switch set to "LOCK"?
When the write protect switch is set to "LOCK", avail-
able size/total size indication of the SD memory card to
be displayed on the [SD memory card] tab will be
"**********KB/**********KB".
• Isn't the SD memory card out of order?
There are limited times to overwrite on an SD memory
card. When frequently overwritten, it may be at the end
of product life. It is recommended to replace the SD
memory card.
• Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
• Is the SD memory card formatted?
Format the SD memory card.
Installation
Guide
28
–
–
Images cannot be saved on
the SD memory card.
Reference
pages
Cause/solution
Symptom