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Troubleshooting
Problem 1 Cannot download images
Solution 1
Your camera may not be recognized correctly if you connect to the USB Port of your computer via a USB hub.
Follow the steps below to change the USB port.
• Connect your camera directly to the USB port of your computer.
• If there are several root hubs, change to another hub.
If you are using a non-USB hub, try connecting via a USB hub.
Solution 2
The battery in the camera may have worn out.
Before downloading images from your camera, load a battery with adequate remaining power in the
camera.
Solution 3
The free space on the hard disk in your computer may be insufficient.
Check whether the hard disk has sufficient space for running Windows, and whether the drive where
you are loading image files has the same capacity or more as that of the SD memory card inserted in
the camera.
Problem 2 Even if you check [The same image will not be saved] in the DL-10 [Option settings], the
same images are loaded into your computer.
Solution
The camera's clock is incorrectly set or the camera's clock information has been reset.
To allow the [The same image will not be saved] function to work properly, the camera's clock
information must be set properly. Set it properly.
Problem 3 Files loaded from the camera into the computer were deleted. You attempted to load
the same files from the camera again but failed.
Solution
If [The same image will not be saved] is checked in the DL-10 [Option settings], files loaded into your
computer once cannot be loaded again. In the DL-10 [Option settings], uncheck [The same image will
not be saved].
Problem 4 [Failed to save.] appears during image loading from the camera into your computer
Solution
Set the camera to playback mode and check that [Unmatched File] is not displayed for any file. If
[Unmatched File] is displayed, delete the file from the SD memory card or internal memory after
backing up all files on your computer. To back up the files in the camera, copy all files into your
computer directly by using a commercially-available card reader or by connecting the camera to the
computer using the USB cable provided.