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Troubleshooting
Troubleshooting
If you have trouble with your camera, try
the following solutions.
1 Check the items on pages 81 to 88. If the
screen shows “C:ss:ss”, the
self-diagnosis function is
working. Please see page 91.
2 Press the RESET button located inside
the battery/“Memory Stick” cover, then
turn on the power again. (This will clear
the date and time settings, etc.)
3 Consult your Sony dealer or local
authorized Sony service facility.
Battery and power
RESET
Symptom Cause Solution
The battery pack is not
charged.
• The camera is turned on.
• The connection is not correct.
pTurn the power off (page 12).
pCheck the connection (page 8).
The battery pack cannot
be installed.
• The battery pack is not properly installed. pInstall the battery pack while pushing the battery eject lever
down using the front edge of the battery pack (page 8).
/CHG lamp flashes. • The battery pack is not properly installed.
• The battery pack malfunctions.
pProperly install the battery pack (page 8).
pConsult your Sony dealer or local authorized Sony service
facility.
While charging the battery
pack, the /CHG lamp
does not light.
• The AC power adaptor is disconnected.
• The battery pack is not properly installed.
• The charging is complete.
pProperly connect the AC power adaptor (page 8).
pProperly install the battery pack (page 8).
—
The battery remaining
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
runs out soon.
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The battery pack is dead (page 102).
• The battery pack is discharged.
• A mismatch has occurred in the remaining
battery time information.
—
pReplace the battery pack with a new one.
pReplace the battery pack with a charged one (page 8).
pFully charge the battery pack (page 8).
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