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Troubleshooting
Deleting/editing an image
Computers
Symptom Cause Solution
Your camera cannot
delete an image.
• The image is protected.
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
pCancel the protection (page 57).
pSet it to the recording position (page 101).
You have deleted the
image by mistake.
• Once you have deleted an image, you cannot
restore it.
pThe write-protect switch on the “Memory Stick” will prevent
you from deleting images by mistake (page 101).
pProtecting the image can prevent accidental erasure (page 57).
The resizing function
does not work.
• Movie (MPEG movie)/Clip Motion/Multi Burst
files cannot be resized.
—
You cannot attach a print
(DPOF) mark.
• Print (DPOF) marks cannot be attached to movie
(MPEG movie)/Clip Motion files.
—
You cannot cut a movie. • The movie is not long enough to cut.
• Protected movie (MPEG movie), Clip Motion,
Multi Burst files and still images cannot be cut.
—
—
Symptom Cause Solution
You do not know whether
or not your OS can be
used with the camera.
— pCheck “Recommended computer environment” (pages 68, 79).
You cannot install the
USB driver.
— pIn Windows 2000, log on as Administrator (authorized
Administrators).