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[289] Troubleshooting Troubleshooting Wi-Fi
You cannot use One-Touch connection (NFC).
Place the (N mark) on the smartphone and the (N mark) on the product as close
together as possible. If there is no response, move the smartphone a few millimeters or
move the smartphone away from this product, wait more than 10 seconds, and then touch
them together again.
[Airplane Mode] is set to [On]. Set [Airplane Mode] to [Off].
Check whether the NFC function is activated on your smartphone. For details, refer to the
instruction manual of the smartphone.
Do not place any metal objects other than a smartphone near the (N mark).
Do not contact two or more smartphones to this product at the same time.
If another NFC-based application is running on your smartphone, terminate that application.
[290] Troubleshooting Troubleshooting Computers
The computer does not recognize this product.
Set [USB Connection] to [Mass Storage].
Use the micro USB cable (supplied) to connect the devices.
Disconnect the USB cable, and connect it again firmly.
Disconnect all equipment other than this product, the keyboard and the mouse from the USB
terminals of your computer.
Connect this product directly to your computer without passing through a USB hub or other
device.
[291] Troubleshooting Troubleshooting Computers
You cannot import images.
Connect this product and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may not be able
to import the images to a computer. Shoot using a memory card formatted by this product.