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3-3
Chapter 3: Troubleshooting
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note
that as a serverboard manufacturer, we do not sell directly to end-users, so it is
best to fi rst check with your distributor or reseller for troubleshooting services. They
should know of any possible problem(s) with the specifi c system confi guration that
was sold to you.
Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.
Questions' (FAQs) sections in this chapter or see the FAQs on our web site
before contacting Technical Support.
BIOS upgrades can be downloaded from our web site. 2. Note: Not all BIOS
can be fl ashed depending on the modifi cations to the boot block code.
If you still cannot resolve the problem, include the following information when 3.
contacting us for technical support:
Serverboard model and PCB revision number
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
System confi guration
An example of a Technical Support form is posted on our web site.
Distributors: For immediate assistance, please have your account number ready
when contacting our technical support department by e-mail.
3-3 Frequently Asked Questions
Question: What type of memory does my serverboard support?
Answer: The H8DI3+/I+(-F) Serverboard supports up to 128 GB of DDR2-800
/667/533 registered ECC SDRAM (or 64 GB with a single CPU installed). Both
single and dual channel confi guratiosn are supported. See Section 2-4 for details
on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our web site.
Please check our BIOS warning message and the information on how to update
your BIOS on our web site. Also, check the current BIOS revision and make sure
it is newer than your current BIOS before downloading.