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11 Frequently Asked Questions
HotSync problems
276
HotSync problems
Problem Solution
I cannot do a HotSync operation; what
should I check to make sure I am doing
it correctly?
• Make sure the cradle/cable is connected securely.
On a Windows computer, try these steps:
• Check the Windows system tray to make sure the HotSync
Manager is running (i.e., the HotSync Manager icon is
visible in the bottom right corner of the Windows system
tray). If it is not, open Palm Desktop software.
• Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
• If you are using the optional Serial Sync Cable, make sure
you selected the correct serial port on the Local tab in the
Setup dialog. It should be set to the port where you
connected the cable.
I did a HotSync operation, but one of
my applications did not synchronise.
On a Windows computer, click the HotSync Manager icon and
choose Custom. Check that the correct conduit is active.
I am using Microsoft Outlook as my PIM,
but I cannot do a HotSync operation.
• Click the HotSync Manager icon and choose Custom.
Check that the correct conduit is active.
• Check that Intellisync Lite (conduit for Microsoft Outlook)
is installed and properly configured. If it is not, use the
Acer s50 and s60 Handhelds Installation CD to install and
configure Intellisync Lite in your computer.
I cannot launch the HotSync Manager. • If you are using the optional Serial Sync Cable, make sure
you are not running another program, such as America
Online, CompuServe, or WinFax, that uses the serial port
you selected in the Setup dialog box.
• Backup the Palm Desktop software, uninstall it, then
reinstall it.