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11 Frequently Asked Questions
Recharging problems
279
Recharging problems
Password problems
Problem Solution
When I place my handheld in the cradle,
the LED indicator does not go on.
• Confirm that your handheld is well seated in the cradle,
• Confirm that your AC adapter is properly connected to
the back of the cradle’s power jack.
• Confirm that your AC adapter is plugged into an AC
outlet that has power.
• Confirm that the cradle is properly connected to a USB
port in your computer.
Problem Solution
I forgot the password, and my handheld
is not locked.
First, use the password hint to try and remember the password. If
this does not help, or if you do not have a password hint, you can
use Security to delete the password, but all entries marked as
private are deleted. However, if you perform a HotSync operation
before you delete the password, the HotSync process backs up all
entries, whether or not they are marked private. Then, you can
follow these steps to restore your private entries:
1 Use the Palm Desktop software and the cradle or infrared
communication to synchronise your data.
2 Tap Forgotten Password in Security to remove the
password and delete all private records.
3 Perform a HotSync operation to synchronise your data
and restore the private records by transferring them from
your computer to your handheld.
I forgot the password and my handheld
is locked.
First, use the password hint to try and remember the password. If
this does not help, or if you do not have a password hint, you must
perform a hard reset to continue using your handheld. For
instructions, see "Performing a hard reset" on the Acer s50
and s60 Handhelds Quick Guide.