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11. Attachment D: Troubleshooting
Issue Quick tips
What are the username
and password for the first
use and after reset to
factory default?
Username = root
Password=root.
Please change your password immediately after entering the system
to ensure information security.
What If I forgot Password Administrator account is always there. Please use “root” log in and
change user password accordingly.
What If I forgot
“administrator’s password
Please “press” reset button on the back for more than 10 seconds
and reboot the system. You will be able to use “root” and “root”,
username and password accordingly.
Link LED does not light up.
• Check that the attached standard transformer is not damaged.
Plug the power cable and reboot the machine.
• If the problem remains, contact your dealer for help.
The camera uses a 10 or 100 Base-T Category 5 UTP network
cable.
What network cable is used
for the camera?
How to install and operate
the camera behind a
firewall?
If you have a firewall in your network environment, please select
HTTP mode (Port80). Generally the port 80 is always open for the
browser to access the Internet.
I forgot the IP address of
the camera. What should I
do?
Use IP Finder to locate the IP address of the camera.
Please connect the camera and the PC on which the IP finder is
executed to the same hub.
IP Finder cannot find the
camera.
• When the camera still can’t be located over 1 minute,
re-activate the camera.
• Do not connect the camera to more than one router or switch or
hub. The IP Finder will not be able to detect the camera.
• Please confirm that the IP address has been properly set.
• The anti-virus applications on the PC or the firewall might block
the IP Finder from execution. If you can not execute the IP
Finder, please disable your anti-virus applications or
firewall.
• Or try to use different PC to verify if PC has issue to access.
Internet Explorer does not
display the camera screen
correctly.
Please be sure that the version of your Internet Explorer is 6.0 or
later. Should you have any difficulties, please log on the Microsoft
website to update your browser.
Microsoft website: http://www.microsoft.com/windows/ie.
IP Finder cannot store
network parameters.
• Do not use spaces. Use underline “_” or dash “-“.
• Your connection might have problems. Please ensure that the
network parameters and the camera connection are correctly set.
I cannot enter the login
screen and camera page
from Internet Explorer.
What should I do?
• The IP address of the camera is possibly being used by another
PC or device. Please disconnect the network cable from the
camera and execute PING to confirm if the IP address has been
used.
• It is possibly due to the network cable. Please use the cross-line
network cable to connect the PC and the camera, and see if the
log-in screen appears.
• Be sure that the network connection and the settings are properly
configured.
• Be sure to enter correct IP address in the Internet Ex
p
lorer. If
y
ou
©2007 Asante Networks Inc., All rights reserved. NetCam are registered trademarks of Asante Network, Inc.
All other names may be trademarks or registered trademarks of their respective owners. Specifications subject to change without prior notice.
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