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• The number of frames transmitted may become less when
multiple users are viewing the video stream.
• The network hub might be another reason for this problem,
especially when multiple camera video streams are viewed
simultaneously.
When the audit function is
activated, the video
streaming area becomes
black or the transmission
becomes slower.
• When you connect your PC to the camera, no sufficient bandwidth
is available to support more frames with the current resolution of
video streams. Reduce the resolution to QCIF(176x144) or CIF
(320x240) and deactivate the audio function.
• The audio signal needs 32 to 64 kbps of your bandwidth. You can
deactivate the audio function to improve the image quality. Your
Internet service may have not sufficient bandwidth to support
audio transmission.
Images cannot be
transmitted via e-mail or
FTP.
• Make sure the IP address of the gateway and domain server
(DNS) have been defined correctly.
• Where FTP still fails, contact your ISP or network administrator to
check the FTP server.
I can't control the camera to
move up, down, right, left or
to the center or preset
point.
• When communication to the camera stops, click "Refresh" on
your IE browser to refresh the transmission.
• It might be that other users are controlling the movement of the
camera.
• The horizontal/vertical movement of the camera has reached its
limit.
• The horizontal/vertical remote control option of the camera might
have been deselected.
I can't control the camera to
move up, down, right, or left
smoothly.
Delay might occur when you are accessing a video stream and
remotely moving the camera horizontally. Where significant delay is
identified when you move the camera horizontally or vertically
deactivate the audio streams and/or reduce the size of the video
stream...
Camera has a problem
focusing.
• The lens might be contaminated with dust, fingerprints, or other
dirt. Use a special cleaning cloth to clean the lens or adjust the
focus manually.
• Focusing might be impossible in some cases. If the object is too
close to the lens, more it away from your camera.
Color of the video stream is
too deep or light.
• Please confirm that the image your are watching has the best
quality. Adjust the setting of your display card (color quality) to at
least 16 bits (24 bits or more are recommended).
• Incorrect camera video setting. You may need to adjust some
parameters, such as brightness, contrast, color, and saturation.
Video stream flashes. • Incorrect power cord frequency may cause flashing of the image.
Confirm that your camera uses NTSC or PAL system.
• The image flashes if the objects are black. In this case, adjust the
illumination brighter around your camera.
Noise may be produced if you install your camera at a very dark
place. Adjust the illumination around your camera.
This is noise problem
during transmission of the
image.
How to reboot my camera? If you only need to re-boot the system and don't want to change any
setting, enter the Setting page and select the Reboot option at the
bottom of the screen. The system will reboot automatically.
I can't replay recorded files. Confirm that you have installed Microsoft®’s DirectX 9.0 or above
and use Windows Media Player 9 or above.
©2007 Asante Networks Inc., All rights reserved. NetCam are registered trademarks of Asante Network, Inc.
All other names may be trademarks or registered trademarks of their respective owners. Specifications subject to change without prior notice.
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