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AXIS 213 - Troubleshooting
For additional assistance, please contact your reseller or check the product’s
support pages on the Axis Website at http://www.axis.com/techsup
Bad snapshot images
Display incorrectly configured
on your workstation
In Display Properties, configure your display to show at least 65000 colors, i.e. at least
16-bit.
Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Audio problems
No audio Check that:
• PC sound card, speakers and microphone are correctly connected
• the Mute button is not pressed
• the volume in and volume out settings are correct
• all cabling is connected
• the value of the Post Content Length in your proxy server is 1MB or more. You may
need to contact your system administrator to do this.
No full-duplex function Incorrect configuration. Check the setting in the camera’s Setup pages.
Sound card does not support full-duplex. For information on how to check if your sound
card supports full-duplex, please visit www.axis.com and see the support section for Axis
camera products.
Poor performance Too many users/clients connected. Try limiting the number of clients allowed to connect.
Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed
will reduce any break-up in the sound, but will also increase the transmission delay. If
running in Full-Duplex mode, try switching to Half-Duplex mode.
Whining or screeching sound
from speakers (feedback)
Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so
that they do not point towards each other, and/or lower the volume.