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50 Troubleshooting
Printer Does Not Start
Cause Action
The printer is not powered on. / The
power plug is not connected.
Make sure that the power plug is securely plugged into the Power Cord
Connector of the printer. Plug the power plug all the way in, since it may be
difficult to plug.
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
(2)Select the print job to delete and click .
The print jobs are deleted.
The printer is not ready. Check if the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the
Power lamp stops flashing and remains lit green.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing. While the Power lamp is flashing green, the computer is processing
data and sending them to the printer. Wait until printing starts.