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64 Appendix
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers
to frequently asked questions (www.canontechsupport.com)
z Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
z Telephone Device for the Deaf (TDD-1-866-251-3752)
z Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-
828-4040, or any time while speaking to a technical support person. A Product covered by
this limited warranty will be repaired or exchanged, as determined by Canon USA, and
returned without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected
over the telephone, and you elect the InstantExchange option, a reference number will be
issued to you. You will be asked for the Product serial number and other information
pertaining to your Product and for a ship-to location for the replacement Product (must
include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your
Product must be returned in the shipping carton in which the replacement Product was
packed and include the reference number, A COPY OF YOUR DATED PROOF OF
PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT
INCLUDE ANY OTHER ITEMS WITH THE YOUR PRODUCT IN THE RETURN SHIPPING
CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND
TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product
you receive may be a refurbished or reconditioned unit and will be covered for the balance of
the period remaining on your original limited warranty. NOTE THAT BY USING THIS
SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU.
CANON USA WILL RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED,
WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty
program service is available only during the express limited-warranty period for your Product
and only in the continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.