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52 Troubleshooting
Paper Jams
Important
If you need to turn off the printer to remove jammed paper during printing, refer to “Printing from Your
Computer” in the User's Guide on-screen manual to cancel print jobs before turning off the printer.
Cause Action
Paper jammed in the Paper Output Slot
or the Rear Tray.
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output
Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, turn the printer off,
open the Top Cover, and remove the paper.
* Be careful not to touch the components inside the printer.
After removing all paper, close the Top Cover, and turn the printer back on.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper may be ejected automatically.
(2)Reload the paper in the printer, and press the RESUME/CANCEL button on
the printer.
If you turned off the printer in step (1), all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 8.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly”
on page 51 to confirm that you are using the correct paper and are loading it
into the printer correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do
not recommend using such paper to print documents with photos or graphics,
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Landscape credit card-sized paper
jammed inside the printer.
Do not load credit card-sized paper in the landscape orientation.
If the Alarm lamp flashes three times or the “Paper is jammed.” message is
displayed when using Windows, remove the paper according to the following
procedure.
(1)Press the Power button to turn the printer off.
(2)Open the Top Cover, then remove the jammed paper.
* Be careful not to touch the components inside the printer.
(3)After removing all paper, close the Top Cover, then turn the printer back on.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon Service representative.