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51Troubleshooting
Paper Does Not Feed Properly
Cause Action
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 9 to make sure that the paper you are using is
suitable.
If the paper is curled, see “Paper is curled.” on page 49 to correct paper curl.
Paper Feed Roller is dirty. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure
only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 37.
Paper not loaded properly. Make sure of the following when you load paper in the printer.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against
the right side of the Rear Tray and slide the Paper Guide so that it just
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 11.
Too much paper loaded. Make sure that the paper stack does not exceed the paper support load limit.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 11.
Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded
properly.
z When printing on envelopes, see “Loading Envelopes” on page 13, and
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the printer in portrait
orientation. If the envelopes are placed in landscape orientation, they will not
feed properly.
z Set the Paper Thickness Lever to the right.