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Chapter 7: Troubleshooting and support 69
Chapter 7:
Troubleshooting and
support
Problems and solutions
Problem Possible cause Solution
The camera
does not turn
on.
The batteries
are functioning
incorrectly, are
installed
incorrectly, or
are missing.
Use only photo-quality AA
lithium, alkaline, or NiMH
batteries.
The charge in the batteries can be
low or completely drained. Try
installing new or recharged
batteries.
Ensure that the batteries are
inserted correctly.
The HP AC
adapter is not
connected to
the camera, or
is not plugged
into a power
outlet.
Ensure that the HP AC adapter is
connected to the camera and is
plugged into a working electrical
outlet.
The HP AC
adapter is not
functioning
correctly.
Ensure that the HP AC adapter is
not damaged or defective and is
plugged into a working electrical
outlet.