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Chapter 7: Troubleshooting and support 83
Before you call
Review troubleshooting tips.
Have the following information ready before you call:
z serial number (found on the bottom of your camera)
z product name
z date of purchase
Service is free of charge during the warranty period. Beyond
the warranty period, a service fee will be charged.
Obtaining support in the United
States
Free telephone support for one year
Within one year of your purchase, telephone support is
provided to you free of charge. If this is a long distance call for
you, long distance charges will apply.
Call (1) (208) 323-2551.
Our support staff is available from 6 am to 10 pm Mountain
Time, Monday through Friday, or 9 am to 4 pm Saturday.
If you think your HP product might need service, call HP
Customer Support, which can help determine if service is
required. Or, visit www.hp.com/cpsosupport/guide/psd/
repairhelp.html for the nearest sales and service office.
After the first year
Call (1) (208) 323-2551.
A fee of $25.00 per call (U.S.) will be charged to your credit
card. Charges begin only when you connect with a support
technician.