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Chapter 7: Troubleshooting and Support 137
Unknown USB
device
The camera is
connected to a
USB device that
it does not
recognize.
Make sure that the camera
is connected to a
supported printer or
computer.
Unable to
communicate with
printer
There is no
connection
between the
camera and
printer.
z Check that the printer is
turned on.
z Make sure the cable is
connected between the
printer and the camera or
the optional HP
Photosmart R-series dock.
If that does not work, turn
off the camera and
disconnect it. Turn the
printer off and then on
again. Re-connect the
camera and turn it on.
Unsupported
printer
The printer is an
unsupported
device.
Connect the camera to a
supported printer, such as
an HP Photosmart or
PictBridge-compatible
printer. Or connect the
camera to a computer and
print from there instead.
Photo tray is
engaged.
Disengage photo
tray or select
smaller paper
size.
The selected
paper size
cannot be used
with the printer
photo tray.
Disengage the printer
photo tray, or change the
paper size.
Printer top cover
is open
The printer is
open.
Close the top cover of the
printer.
Message Possible cause Solution