Filter
Top Products
basics guide
troubleshooting
51
CARTRIDGE SERVICE STATION IS
STUCK.
There is an obstruction
blocking the path of the
cartridge service station.
1 Open the main door. The
print cartridge service
station is located beneath
the print cartridge cradle.
2 Move the print cartridge
cradle to the left to access
the print cartridge service
station.
3 Clear any obstruction and
press the OK button to
continue.
PRINT CARTRIDGE JAM. CLEAR JAM
THEN PRESS OK.
The print cartridge cradle is
stuck.
Clear any obstruction in the
print cartridge cradle path,
and press the OK button to
continue.
P
HOTO IS CORRUPTED.
OR
S
OME PHOTOS ARE CORRUPTED.
One or more photos selected
for printing are corrupt and
cannot be accessed.
Try saving the photos to the
computer using your digital
camera rather than your
memory card. For more
information, see the HP
Photosmart Printer Help.
C
ARD ACCESS ERROR.
OR
F
ILE DIRECTORY STRUCTURE IS
CORRUPTED.
OR
C
ANNOT DISPLAY THIS PHOTO.
The memory card contains
image formats that the printer
does not support or the file is
corrupted. For a list of
supported image formats, see
specifications on page 53.
Save the photos to your
computer and access them
from there. For more
information, see the HP
Photosmart Printer Help.
C
AN NOT PRINT PHOTOS. Some files specified for a print
job have errors.
Save the files to your computer
and print from your computer.
For more information, see the
HP Photosmart Printer Help.
C
AN NOT SCAN PROOF SHEET.
P
LEASE PRINT A NEW PROOF
SHEET. PRESS OK.
The proof sheet is smeared or
has stray marks.
Print a new proof sheet. For
more information, see print a
proof sheet on page 28.
CAN NOT DETECT THE PROOF
SHEET. PLEASE PRINT A NEW
PROOF SHEET. PRESS OK.
You may have placed the proof
sheet with the printed side
facing up.
1 Insert the proof sheet into the
In tray with the printed side
facing down.
2 Try scanning again. For
more information, see scan a
proof sheet on page 29.
Message Problem Solution