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Cintel International Ltd. diTTo User Guide
Issue 3 32
Support details
The Cintel Customer Support Department can be contacted on service@cintel.co.uk and service@cintelinc.com
Cintel International Ltd. (UK) Tel: +44 (0) 1920 463939
Cintel Inc. (USA) Tel: +1 (661) 294 2310
Cintel Asia Pacific (Hong Kong) Tel: +852 2887 8727
In all communication, it will help if the diTTo Serial Number and Software Version are known. The Serial Number will
be found on the rear upper right panel of diTTo and the Software Version will be found in Help: About diTTo
Fig 48 About diTTo Window
For any replacement parts, please contact spares@cintel.co.uk
Software Updates
diTTo software upgrades will be supplied on CD or DVD or may be sent via email.
Installation of Upgrades is via Windows install shield and is largely automatic.
diTTo and diTTo options Licenses are issued for life on purchased items.
Where diTTo or a diTTo option is under trial or supplied by Cintel International on a restricted basis
Temporary licenses may be issued
Renewal of Temporary License
diTTo Software Options can be licensed for 7, 28 or 56 days. Licenses will be sent via email.
As a license nears its end of life a warning will be displayed on the GUI six to seven days prior to the end of licenses
life advising that a new license should be obtained from Cintel International.
If a new license is not obtained by the end of life of the license the following will happen.
If a scan is in operation at license expiry the scan will complete all conformed clips in the current listing as long as
diTTo is not disturbed..
At completion of any scan or if no scan is in progress the LED Illumination will be disabled until a new license is
obtained.