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Warranty
April 28, 2004 D-5
5. Out-of-Warranty Support Options:
There will be a charge for out-of-warranty call incidents if you wish to
speak to a Kodak support representative. A call incident is defined to
include only those issues raised during the first telephone or email
contact. Follow-up telephone calls by Kodak’s representative, and
callbacks to Kodak’s Support Center to resolve the call incident will
not be charged, provided a valid, active call number is provided. Calls
to report bugs or anomalies will have any charges cancelled. Calls to
arrange for service will have the charges cancelled or applied as a
credit against the repair estimate or invoice.
Service maintenance agreements, which cover the repair and support
of the DCS Pro SLR/c Camera and software, are available. In North
America, please contact the regional Service Marketing group at:
1-800-645-6325.
No-charge options include:
• KODAK PROFESSIONAL World Wide Web site:
http://www.kodak.com/go/support
• FaxBack documents
• Your KODAK PROFESSIONAL dealer