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Software does not install ............................................................................................................................66
Page does not print ....................................................................................................................................67
Solving printer communication problems....................................................................................................68
Understanding Warning levels....................................................................................................................68
Removing and reinstalling the software......................................................................................................68
Enabling the USB port................................................................................................................................69
Wireless troubleshooting...................................................................................................................69
How do I find out what type of security my network is using? ....................................................................69
Wi-Fi indicator light is orange .....................................................................................................................70
Wi-Fi indicator light is blinking orange during installation...........................................................................70
Wi-Fi indicator light is not lit........................................................................................................................72
Check your security keys............................................................................................................................74
Printer is configured correctly, but cannot be found on the network...........................................................74
Wireless network printer does not print ......................................................................................................75
Wireless printer is no longer working..........................................................................................................76
Changing wireless settings after installation...............................................................................................77
Resetting an internal wireless print server to factory default settings.........................................................77
Network printer does not show up in the printer selection list during installation .......................................78
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) .......................................................................................................................................................78
Checking your network name (Windows users only)..................................................................................79
Ping the access point .................................................................................................................................79
Ping the printer ...........................................................................................................................................80
Run the Wireless Setup Utility (Windows users only).................................................................................80
Changing wireless settings after installation (Windows users only) ...........................................................81
Check printer ports (Windows users only)..................................................................................................81
Print troubleshooting..........................................................................................................................81
Partial document or photo prints.................................................................................................................81
Improving print quality ................................................................................................................................81
Poor text and graphic quality......................................................................................................................82
Poor quality at the edges of the page.........................................................................................................83
Print speed is slow......................................................................................................................................83
Skewed print...............................................................................................................................................84
Photo smudges...........................................................................................................................................84
Checking the print cartridges......................................................................................................................84
Ink levels seem incorrect............................................................................................................................84
Ink levels seem to go down too quickly ......................................................................................................85
A blank or incorrect page prints..................................................................................................................85
Characters on printout are missing or unexpected.....................................................................................85
Colors on printout are faded or differ from colors on the screen................................................................86
Glossy photo paper or transparencies stick together .................................................................................86
Page prints with different fonts ...................................................................................................................86
Print is too dark or smudged.......................................................................................................................87
Printed characters are improperly formed or are not aligned correctly.......................................................87
Printouts have alternating bands of light and dark print .............................................................................87
Transparencies or photos contain white lines ............................................................................................88
Vertical straight lines are not smooth .........................................................................................................88
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