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Copyright© 2002-2003 Pacific Digital Corporation Page 62
15. MemoryFrame Limited Warranty
Pacific Digital Corporation warrants this product to be free from
manufacturing defects for a period of 90 days from the date of invoice to
the end user (Customer). In the event that this product should fail during
this period, Pacific Digital Corporation reserves the right to either
replace or repair the product at its own discretion. If the product becomes
defective during the Warranty period, Pacific Digital will repair or
replace any defective component part at no charge to the original owner,
subject to the limitations and requirements listed.
THE FOLLOWING IS REQUIRED BY PACIFIC DIGITAL
CORPORATION when requesting warranty service:
Check your resellers return policy first. All purchased products must be
returned to original reseller within their return policy time period. If the
product is out of reseller’s return period, all returns to Pacific Digital
Corporation for warranty repair within the warranty period must be
authorized by Pacific Digital with a Return Material Authorization
(RMA) number. To obtain an RMA number, contact tech-support or send
an email to support@pacificdigital.com to obtain an RMA. The product
must be packed in the original shipping carton or in suitable packing
offering a similar degree of protection. To avoid scratches or other
damage to the product during shipping, separate items such as the cables,
power cords, etc. Each should be individually wrapped and placed in the
same package.
Limitations:
The limited warranty provided by Pacific Digital Corporation does not
cover:
• The cost of returning the product to Pacific Digital (i.e. this
is the user’s responsibility)
• Any product with serial numbers or identification altered or
removed
• Exterior cosmetic damage
• Damage, defect or failure caused by or resulting from:
improper installation or operation of the unit from incorrect
voltages or power supply; improper service by a non-
authorized service facility; abuse, neglect, accidents, misuse,
fire, flood, or acts of God; unauthorized modification by end
user; installation removal or on site service.