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68 For assistance, please visit http://www.panasonic.com/phonehelp
Video phone
Video monitor
The 2nd caller’s
information is not
displayed during an
outside call.
LIn order to use Caller ID, Call Waiting, or Call Waiting
Caller ID (CWID), you must first contact your telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your
telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).
Problem Cause & solution
I cannot have a video call. LDepending on the compatibility of the other party’s
video phone, you may not be able to have a video call
with that person. The other party needs a compatible
Panasonic unit (KX-THA12/KX-THA16/KX-THA17)
with the base unit (KX-TH102) or ITU-T H.324
compatible device to have a video call. Your unit works
with most videophone devices that meet the ITU-T
H.324.
LIf the base unit is connected to a VoIP-TA (Voice over
Internet Protocol - Telephony Adaptor), you may not be
able to have a video call.
LVideo phone feature is not permitted on the other
party’s unit.
LAnother user is accessing the Internet using a dial up
network. Wait until another user to end the operation
and try again.
LAnother handset user is on a video call with an outside
party. Wait until another handset user to end the call
and try again.
LYou cannot have a video call during a cellular call.
The interrupt tone is
heard during a video call.
LA call is being received. Press {OFF} to end the 1st call,
then answer the 2nd call.
Problem Cause & solution
The image is faint. LThe camera lens is dirty. Clean it with a soft dry cloth.
The image sent from
another compatible
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17) is
poor.
LAdjust the display sharpness or brightness setting
(page 38, 39).
LThe place where the destination unit is located is dark.
Improve lighting.
Problem Cause & solution
THA16.book Page 68 Thursday, March 9, 2006 6:43 PM