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Troubleshooting
121
Appendixes
Troubleshooting
Operating Power
Symptoms Cause Remedy
The camcorder does not
power on when you set
the power switch either to
CAMERA or MEDIA.
No battery pack is mounted and no
power is supplied to the DC IN
connector.
Mount a battery pack (page 22) or connect an AC
power using the BC-U1(page 23) .
The battery pack is completely
exhausted.
Replace the battery pack with a fully charged one
(page 22).
The power supply cuts
while operating.
The battery pack becomes exhausted. Replace the battery pack with a fully charged one
(page 22).
The battery pack becomes
exhausted very quickly.
The ambient temperature is very low. This owes to the battery characteristics and is not a
defect.
The battery pack is inadequately
charged.
Recharge the battery pack (page 22).
If the battery pack is soon exhausted even after you
charged it fully, it may comes to the end of its life.
Replace it with a new one.
Recording/Playback
Symptoms Cause Remedy
Recording does not start
when you press the REC
START/STOP button.
The power switch is set to OFF or
MEDIA.
Set the power switch to CAMERA.
The SxS memory card is write-
protected.
Release the write protection (page 30), or replace the
card with a non-protected SxS memory card.
The SxS memory card is full. Replace the card with one having sufficient space.
The SxS memory card needs
restoration.
Restore the memory card (page 33).
Playback does not start
when you press the PLAY
button.
The power switch is set to OFF or
CAMERA.
Set the power switch to MEDIA.
The supplied IR Remote
Commander does not
work.
Remote control operation is disabled. Enable remote control operation (page 28).
The battery of the IR Remote
Commander is exhausted.
Replace the battery with a new one.
Audio recording is not
possible.
The AUDIO LEVEL (CH-1/CH-2)
controls are set to the minimum level.
Adjust the audio recording levels with the AUDIO
LEVEL (CH-1/CH-2) controls (page 55).
The recorded sound is
distorted.
The audio level is too high. Adjust the audio recording levels with the AUDIO
LEVEL (CH-1/CH-2) controls (page 55), and record
again.
The recorded sound has a
high noise level.
The audio level is too low. Adjust the audio recording levels with the AUDIO
LEVEL (CH-1/CH-2) controls (page 55), and record
again.