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AXIS 211M - Troubleshooting
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For additional assistance, please contact your reseller or see the support pages on the Axis Website at
www.axis.com/techsup
Faulty power supply. Check that you are using an AXIS PS-K power supply.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged.
See the Emergency Recovery Procedure above.
Poor quality snapshot images
Screen incorrectly configured on your
workstation.
In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes
Safari or Firefox 1.4 (or later) can
sometimes freeze on a slow computer.
Lower the image resolution.
Problems uploading files
Limited space. There is only limited space available for the upload of your own files. Try deleting one
or more existing files, to free up space.
Missing images in uploads. This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or wrong resolution
was used while positioning. Refer to the online help for information on the limitations
when using image overlays and privacy masks.
Motion Detection triggers unexpectedly
Changes in luminance. Motion detection is based upon changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be mistakenly trig-
gered. Lower the sensitivity setting to avoid problems with luminance.