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■ MAINTENANCE AND TROUBLESHOOTING ■
48
Service Call Errors
Every time you turn on the main unit, the unit automatically per-
forms a self-diagnostic test. If the unit detects a problem at power
on, or at any other time during operation, it will display a Service
Call Error message in the display. A Service Call Error is indi-
cated by an error code consisting of an “E” followed by three
digits (“Ennn” where “n” indicates a number). This code is dis-
played in 2 parts as “En” followed by “nn”. (Eg. “E123” is dis-
played as “E1” followed by “23”.)
Follow the procedure below when a Service Call Error occurs.
1. Immediately switch off the scanner and wait several minutes.
2. Switch the scanner on again and check the scanner status.
When a service call error occurs, it is sometimes pos-
sible to resolve the problem simply by switching the
scanner off for a while and then switching it on again.
■ If the “E000” (fixer error) is displayed
The service call error “E000” is a printer fixer error. Switch off
the scanner and any peripheral units such as the carrier, unplug
the power cord and contact an authorized Canon service techni-
cian.
■ When you cannot clear a service call error
Make a note of the error code and the nature of the problem. Then
switch off the scanner and any peripheral units such as the carrier,
unplug the power cord and contact an authorized Canon service
technician.
MS 300_english.p65 07.5.14, 10:1448