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Q: What are troubleshooting steps for Windows USB connection
issues?
A: Usually setting up a digital camera on a computer is simple: plug
the camera in, let the computer install the device driver, and use the
computer. However, sometimes the USB connection does not work.
Review the following information to help solve the typical USB
connection problems:
■ Is my memory card compatible with my camera?
A large number of problems are caused by incompatible memory
cards. In many cases the memory cards work while taking pictures,
but fail to download files from the camera to the computer. To
avoid this problem, format new SD memory cards to ensure that
they will be compatible with your camera. For more information
about formatting an SD memory card, see “To format an
SD memory card:” on page 51.
■ Does the LCD go dark after being connected for 2 seconds?
If the Found New Hardware wizard does not appear on the
computer display, then check to see if the camera’s LCD is on and
the camera is in the
PC mode. If the LCD is on and the camera
is in
PC mode, then you may have a bad USB cable or a faulty
camera or computer USB port.
■ Does the New Hardware Wizard start?
Windows XP, Windows 2000, and Windows Me operating
systems should automatically recognize a new camera connected
to the USB port and use the Microsoft Mass Storage driver to
communicate with it. If you connect the camera and a Found New
Hardware wizard opens, select the option to let the computer
auto-search for the drivers, then click
Next. The wizard completes
the driver installation (computers with Windows 98SE require
that you install a USB driver to operate your Gateway camera).
Q: The lens on the camera is stuck and will not retract. What should
I do?
A: This could be related to a low battery charge. Make sure that the
battery is fully charged, try a new battery, or use the AC power
adapter if available.
Q: Can I use my AC adapter for the DC-T60 camera in other
countries?
A: The AC adapter (US type) accepts voltages between 100 to
240 volts, 50/60 Hz. However, it requires an adapter that is
compatible with outlets used in the country you are visiting.