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Chapter 7: Troubleshooting 91 Troubleshooting Common Problems
The HP Remote Control is
not working
The HP Remote Control does not work while the flash is charging. Try pressing
the Remote Control’s trigger again once the flash has charged.
The HP Remote Control may not work if the camera is sitting under bright
lights or in full sun. In this case, use the 10-Second Timer mode, instead. (See
“Setting the Timer Mode” on page 11.)
The battery in the HP Remote Control may be dead. If so, replace the battery.
The captured images are
over- or under-exposed
Change the exposure compensation setting in the EV Compensation submenu of
the Photo Assist menu. See “EV Compensation Submenu” on page 57.
The computer does not
recognize the camera
when connected via the
USB cable
On both Windows and Macintosh computers:
Is the camera powered on?
Is the camera mode dial set to PC Connect mode ?
Is the USB cable firmly attached to both the camera and computer?
Is the USB port enabled on the computer?
Are you using a USB hub? If so, you may need to reset the hub. (It may have
become disabled due to an electrical disturbance such as that generated by
static electricity.) To reset the USB hub, leave the camera connected to the hub,
disconnect the hub from the computer, and remove power from the hub. Then
reconnect the power to the USB hub and reconnect the hub to the computer.
Try powering the camera off and then on again.
On Windows Me, 98, and 2000 computers:
If you are using the Microsoft Scanner and Camera Wizard (for Windows Me) or
the HP Photo Imaging Software (for Windows 98 and 2000) to transfer images,
is the PC Connect Mode submenu setting (under the Preferences menu of
Capture mode) in the camera set to Digita Device?
If you are using the PC Connect Mode submenu setting of USB Disk
Drive in the camera instead, does the camera appear as a disk drive in
Windows Explorer?
Note: Computers running Windows NT 4.0 cannot connect to the camera via the
USB cable, because Windows NT 4.0 does not support the USB interface. You must
use either an HP P1000/1100 or similar printer, or a memory card reader to transfer
the images to your Windows NT 4.0 computer, instead.
On Macintosh computers:
Is the PC Connect Mode submenu setting (under the Preferences menu of
Capture mode) in the camera set to USB Disk Drive?
Problem Solution