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Troubleshooting and Support
The camera
gets warm (or
even hot) to
the touch.
You are using
the optional
HP AC power
adapter to
power the
camera or to
charge the
batteries in the
camera, or you
have been using
the camera for
a prolonged
period of time
(15 minutes or
longer).
This is normal. However, if
anything seems out of the
ordinary, turn off the camera,
unplug the camera from the
HP AC power adapter, and
allow the camera to cool. Then
examine the camera and the
batteries for signs of possible
damage.
I cannot
transfer
images from
the camera to
my computer.
The HP Image
Zone software is
not installed on
the computer.
Either install the HP Image Zone
software (see page 18), or see
Using Your Camera without
Installing the HP Image Zone
Software on page 107.
The computer is
unable to
understand the
Picture Transfer
Protocol (PTP)
standard.
Set your camera to act as a
Disk Drive (see page 112).
I receive an
error message
while
transferring
images from
the camera to
my computer.
A power surge
or electrostatic
discharge may
have interrupted
the transfer.
Close the HP Jmage Zone
Transfer software, disconnect
the camera from the computer
(or remove it from the camera
dock), and reset the camera
(see page 104). Then, restart
the image transfer process (see
page 87).
Problem Possible Cause Solution