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Appendix
Troubleshooting
Before requesting repairs, look at the following things. After doing so,
if there is still some problem in its operation and you cannot resolve it
yourself, please contact the store where you purchased it. Refer to P. 67 for
information on after sales service.
If this Happens Way to Resolve the Problem
Refer to
Page
Power supply
The power won’t
turn on.
Check and make sure the AC adapter
is securely plugged into the DC IN 12V
terminal of the camera and that the
power cord is plugged into both the AC
adapter and the outlet.
P. 22
The camera is
plugged in properly,
but it still won’t
come on.
Has the camera been subject to a severe
shock?
The camera may be broken. Consult with
the store where you purchased it.
―
When the power
is plugged in, the
head of the camera
moves around at
will.
This is not a fault. When the power is
plugged in, the head of the camera will
rst start to move. It then returns to the
home position automatically.
Do not touch the head of the camera
when it is moving.
P. 28
Pan/Tilt
The camera does
not pan and/or tilt.
Is there something preventing it from
moving?
Remove it and turn the power on again.
―
Image Related
No image appears
on the connected
monitor.
(Cont.)
Check and make sure the DVI-I cable
or HD-SDI/3G-SDI cable is properly
connected.
P. 23
P. 24
The video format of the camera OUT has to
match the video format of the monitor IN.
Check whether the Video Select switch is
set correctly.
P. 14
Appendix