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Outside the United States
In countries other than the United States, warranty terms may be different. Unless a
specific Kodak warranty is communicated to the purchaser in writing by Kodak, no
warranty or liability exists even though defect, damage or loss may be by negligence or
other act of Kodak.
How to obtain service
In the United States, call 1-800-23-KODAK (1-800-235-6325).
In Canada, call 1-800-GO-KODAK (1-800-465-6325).
In other countries, call your nearest Kodak representative.
If service is required, your Kodak representative will instruct you to return the unit to the
nearest service center for repair and will issue a return authorization number.
When returning a KODAK PROFESSIONAL DCS 500 Series Camera for repair, the unit
should be packed in its original packing materials according to the repacking instructions
located on the shipping container. The problem report form, located at the back of this
manual, should also be completed and enclosed with your camera. If the original
packaging has been discarded or is not available, packing will be the purchaser’s
responsibility.
Return of the repaired or replaced equipment to the customer can be expected five to
seven business days from the date the equipment arrives at the service center.