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5 Out-of-Warranty Support Options
There will be a charge for call incidents if you wish to speak to a Kodak support
representative. A call incident is defined as only those issues raised during the first
telephone or email contact. Follow-up telephone calls by Kodak’s representative, and
callbacks to Kodak’s Support Center to resolve the call incident will not be charged,
provided a valid, active call number is provided. Calls to report bugs or anomalies
will have any charges cancelled. Calls to arrange for service will have the charges
cancelled or applied as a credit against the repair estimate or invoice.
Service maintenance agreements, which cover the repair and support of the DCS 500
Series camera and software are available. Please contact the regional Service
Marketing group at:
North America 1-800-645-6325
No-charge options include:
• Kodak Professional World Wide Web site:
http://www.kodak.com/KodakProfessional
• FaxBack system documents
• Kodak Professional dealer where you purchased this product.