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Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-G Internet Video Camera
4. I’m not able to play my recording video files.
Make sure you have Microsoft Windows Media Player 7 or higher. If you don’t, you can download the latest
version from www.microsoft.com.
5. When I view the video, it seems blurry.
Adjust the Camera’s focus by rotating its dark gray focus ring.
6. I don’t hear any audio coming from the Camera.
Follow these instructions until your problem is solved:
• Make sure that your computer speakers are powered on.
• Click Start. Select Settings. Click Control Panel. Double-click Sound and Multimedia. Click the Audio
tab. In the Sound Playback section, click Volume. Make sure that Wave Volume has not been muted.
• Log in to the Camera’s Web-based Utility (default IP address is 192.168.115). Click the Setup tab. Then
click the Options tab. Make sure audio has been enabled.
• If you are using the Viewer & Recorder Utility, make sure audio is enabled. If it is disabled, you will see a
red dash on the audio button. Click the audio button to enable audio.
7. The built-in microphone is not picking up faraway sounds.
The built-in microphone was designed to pick up sounds within 9 feet (3 meters) of the Camera. If you wish,
you can connect an external microphone to the Camera’s MIC IN port, and place the microphone in an
appropriate location to extend the Camera’s range.
8. Can I have the built-in microphone and an external microphone working at the same time?
No. When you connect an external microphone, the built-in microphone will be automatically disabled.
9. When I am watching the video and listening to the audio, the audio is distorted.
Bandwidth constraints can distort the audio feed. Log in to the Camera’s Web-based Utility (default IP address
is 192.168.115). Click the Setup tab. Then click the Image tab. Lower the image quality or video resolution.
10.The audio is producing an echo effect.
Follow these instructions until your problem is solved:
• Try placing the Camera in a different location.
• Make sure your audio speakers are not feeding audio back to the Camera’s microphone.
11.I have two Cameras and see two WVC54Gs listed in my Viewer & Recorder Utility. When I click to
view both Cameras, I see the video of only one Camera.
Make sure that the Cameras have different camera or device names. You can change this by using the Web-
based Utility or running the Setup Wizard. If you use the Web-based Utility, log in and click the Setup tab.
Then on the Basic screen, change the Camera Name.