Filter
Top Products
67
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Internet Video Camera
17.On the Status screen of the Camera’s Web-based Utility, I see this message in the System Log, “NTP
server:no server suitable for synchronization found.”
This message indicates that the Camera is unable to locate the Network Time Protocol (NTP) server to
synchronize its time setting. The Camera will automatically try again. Verify the following:
• If you have assigned a static IP address to the Camera, make sure you have completed at least one of the
DNS fields on the Basic screen.
• Make sure the Camera is properly connected to your network, and its Internet connection is active.
Frequently Asked Questions
Can I view video using a Macintosh or Netscape Navigator?
The Camera is designed for computers running a Windows operating system and Internet Explorer 5.5 or higher.
You cannot view video on a Macintosh. If you only have Netscape, you can view video using the Viewer &
Recorder Utility. See “Chapter 6: Installing and Using the Wireless-G Internet Video Camera Viewer & Recorder
Utility.”
Can I directly connect the Camera to wired and wireless networks at the same time?
No. Before powering on the Camera, you should decide if you want to connect the Camera to a wireless network
via an access point or to a wired network. If your wireless and wired networks are bridged, then you can access
the Camera from any networked computer, but the Camera must be directly connected to only one of the
networks.
To connect the Camera to a wireless network, power on the Camera with no network cable attached. The Camera
will be ready for use when the Ready and Wireless LEDs are lit continuously.
To connect the Camera to a wired network, connect the network cable to the Camera, and then power it on. The
Camera will be ready for use when the Ready and LAN LEDs are lit continuously.
Can I install the Camera outdoors?
No, the Camera was not designed for outdoors usage.
Can I turn off the LCD screen on the Camera?
No, the LCD screen will always display the Camera’s IP address.
I’ve recorded video for a few hours. Why do I see multiple files saved on my computer?
The recording function saves video in chunks; each chunk is a maximum of one hour in duration. For example, if
you have recorded five continuous hours, then you will see five files saved on your computer. This keeps files
from getting too large.