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Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-G Internet Video Camera
12.I want to set up an account with the SoloLink DDNS Service, but I can’t access the SoloLink website
to sign up.
Make sure the Camera is properly configured on your local network. Then check to see if your PC and Camera
are properly connected and your network has an active Internet connection.
13.When I view video remotely via the Internet, the video is very slow.
Video performance is greatly affected by your Internet connection speed. You can lower the Camera’s image
quality to speed up the video. Through the Camera’s Web-based Utility, click the Setup and Image tabs, and
then lower the image quality on the Image screen.
14.I cannot access the Setup tab of the Camera’s Web-based Utility.
Make sure you have administrator rights. Only an administrator can change the Camera’s settings.
15.I want to access the Camera when I’m away from home, but somehow I can’t connect.
If your network uses a dynamic IP address supplied by your ISP, then the IP address you use to reach the
Camera will change as well. You need to use the Linksys SoloLink DDNS Service, so you can access the
Camera using its domain name while the service keeps track of the IP address changes. To set up a Dynamic
Domain Name Service (DDNS) account, click the Setup tab of the Camera’s Web-based Utility. Click the
SoloLink DDNS tab. If you are a new user, click New User? - Click here to Register. Follow the on-screen
instructions.
You can also set up the Linksys SoloLink DDNS Service by inserting the Setup CD-ROM into your PC’s CD-ROM
drive. Click the Setup SoloLink DDNS Service button, and follow the on-screen instructions. For more
information, see “Chapter 8: Setting up the Linksys SoloLink DDNS Service.”
Important: To allow remote access to the Camera, you will also have to use the port forwarding feature on
your network router.
16.I already set up my SoloLink DDNS account, but I can’t access the Camera from a remote location.
Follow these instructions:
• When you enter the Camera’s domain name, make sure it is in this format:
http://<Device Name>.<Location ID>.ourlinksys.com
The <Device Name> is the name you gave the Camera when you ran the Setup Wizard. The <Location ID>
is the name you selected when you set up your SoloLink DDNS account.
• If the Camera is set to DHCP, make sure your local network is working properly and your router has an
active Internet connection.
• If the Camera uses a static IP address, insert the Setup CD-ROM into your network PC’s CD-ROM drive.
Click the Setup button and follow the on-screen instructions. When you see the IP Settings screen, make
sure the Camera’s Default Gateway and Primary DNS addresses are correct. For more information, refer
to “Chapter 5: Setting up and Mounting the Wireless-G Internet Video Camera.”