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Troubleshooting
Technical Notes and Index
Shooting Issues
Problem Cause/Solution
A
Cannot set to
shooting mode.
Disconnect the HDMI cable or USB cable.
72, 75,
E20,
E22
No picture can be
taken.
• When the camera is in playback mode, press the A button,
shutter-release button or b (e movie-record) button.
• When menus are displayed, press the d button.
• Battery is exhausted.
• When flash lamp flashes, wait until flash has charged.
• Camera and smart device are connected using Wi-Fi
connection and the camera is operated by remote control.
30
8
20
50
91
Cannot take 3D
images
In some shooting conditions, such as when the subject moves or
the subject is dark or low in contrast, the second shot may not be
taken or the 3D image may not be saved.
–
Camera cannot
focus.
• Subject is too close to the camera. Try shooting with macro
mode, G (easy auto) mode or Close-up scene mode.
• The intended subject is one with which autofocus does not
perform well.
• Set AF assist in the setup menu to Auto.
• Subject is not in focus area when shutter-release button is
pressed halfway.
• Turn camera off and then on again.
33, 38, 53
64
95, E76
28, 58
21
Colored stripes
appear on the
monitor when
shooting.
Colored stripes may appear when shooting subjects with
repeating patterns (such as window blinds); this is not a
malfunction.
The colored stripes will not appear in captured images or
recorded movies. However, when using Continuous H: 120 fps,
HS 240/8× or HS 480/4×, the colored stripes may be seen in the
captured images and recorded movies.
–
Pictures are
blurred.
• Use flash.
• Use vibration reduction or motion detection.
• Use D (Best Shot Selector).
• Use a tripod to stabilize the camera (use with the self-timer for
better results).
50
95
58
52
Bri
g
ht specks
appear in pictures
shot using flash.
Flash is reflecting off particles in air. Set the flash to W (off). 51
Flash does not fire.
• Flash is set to W (off).
• A shooting mode where flash cannot fire is selected.
• Another function that is set now is restricting the flash.
51
55
60