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TROUBLESHOOTING
Before requesting service, check the following symptoms to see if you can solve the problem yourself.
If the countermeasures described below do not correct the problem, or if the symptoms you are experiencing are not
covered here, contact a quality service person or system installer.
Reference Pages
Cause and Recommended Action
Problem
No picture (dark screen)
White picture
Out of focus picture
Digital noise in the picture
Poor picture color
• Is the camera connected correctly? Check the oper-
ating instructions that come with your system con-
troller.
• Is the lens iris open?
• Is the dome cover or lens of the camera dirty? If so,
clean them.
• The slip ring may be dirty. Do you have the cleaning
function turned on?
• Check the white balance setting.
• Is FIX selected for the electronic sensitivity
enhancement (SENS UP) setting?
• Is the lens iris closed?
Execute the iris reset from the system controller you
are using.
• Is the camera set up for a fixed shutter speed?
–
29-30
6
41
46-47
• Use the special setup menu to adjust picture quali-
ty.
49
• Is the dome cover or lens of the camera dirty? If so,
clean them.
6
• Is the camera set up correctly?
42
• Is MANUAL selected for the auto focus mode?
48
• Is the object one that is not compatible with auto
focus? For such objects, focus manually.
48
30, 45
29-30
30, 44