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Troubleshooting
LED indicators on the front panel of the EDI5000 allow you to monitor data activity and operating power. Table F provides troubleshooting
information relating to the front panel indicators.
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.
Note the following before calling Pelco:
• Unit serial number: located on the product label.
• Unit firmware version: located on the About page in the EDI5000 system configuration software.
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical
personnel. Exchange the defective unit and return it for repair.
Table F. Troubleshooting the EDI5000
Problem Meaning Possible Causes Suggested Remedy
Power LED (Pelco badge)
Not lit Power is not being applied to
the EDI5000
Power connection is faulty Check power connection; if the unit is
rack mounted, reseat the unit or the
power supply as necessary
Power supply has failed Replace power supply
COM Port LEDs (COM 1 and COM 2)
Not lit RS-232 data is not being sent
by the data port
Data is not present on the
communications port
No action required
Connection is faulty Check COM port connections
Data communication cable is
defective
Replace cable