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© Polycom, Inc. 77 ViaVideo User’s Guide
C
Troubleshooting
This appendix explains the most common problems and error
messages you might encounter when using ViaVideo, and explains
how to correct them.
General Troubleshooting
The following table presents problems you might encounter while
using ViaVideo, their explanations, and possible solutions.
Problem Explanation Solution
ViaVideo generates the
following error message
during install:
“Unable to open temporary
file”
The installer program can
not create the temporary
file needed to run the install.
Remove any directories that
begin with
_is
from their
Windows temp directory
and restart the install.
Address Book operation is
very slow
There is a faulty ILS server
connection.
Make sure that the IP
address you entered for the
address book server is
correct.
The ViaVideo application
window displays an
animation where the near
video image should be.
ViaVideo is not able to
connect to the ViaVideo
camera unit.
1. Make sure the ViaVideo
camera unit is turned on.
2. Check the cable
connections (power,
USB)
3. Re-start the camera.
You must use ViaVideo
software to drive the
ViaVideo camera unit.
Likewise, the ViaVideo
application only works with
the ViaVideo camera unit.
ViaVideoUG.book Page 77 Thursday, December 7, 2000 2:49 PM