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Appendix C Troubleshooting
© Polycom, Inc. 79 ViaVideo User’s Guide
Low Audio Audio levels are not set
correctly.
1. Check your sound levels
in the Volume Controls
(right-click the speaker
icon in the Windows
toolbar). Check Line In,
Wave, and Master
Volume controls.
2. Check the volume control
for your PC speakers.
Cannot hear the far side. The far site is muted, or
volume controls need to be
adjusted.
See “No Audio” above.
Can hear the far site, but
they can not hear me.
The audio is muted,
microphone settings are
incorrect, or the audio
connection is not correct.
1. Make sure your audio is
not muted.
2. Make sure the far site has
the volume set correctly.
3. Check your microphone
settings in System
Info>Setup>Audio.
Problem Explanation Solution
ViaVideoUG.book Page 79 Thursday, December 7, 2000 2:49 PM