Filter
Top Products
70
PROV950H/pp. 068-075; 96/4/30/16:00
G.K. Associates, Tokyo
Limited warranty
What your warranty covers:
• Any defect in materials or
workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
(The warranty period for rental units
begins with the first rental or 45 days from
date of shipment to the rental firm,
whichever comes first.)
What we will do:
During the initial 90 days
• Exchange your camcorder with a new
or refurbished unit, or repair your
camcorder. The option will be ours.
There will be no cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new
or refurbished unit, or repair your
camcorder. The option will be ours.
Parts will be provided at no charge, but
you will be responsible for the cost of
labor required for the repair.
How you get service:
• Call 1-800-283-6503 and have your
unit’s date of purchase and model/
serial number ready. The model/serial
number information is on the bottom of
your camcorder.
• A representative will troubleshoot your
problem over the phone. If the
representative determines that you
should receive a replacement unit, you
will be provided with a Return
Authorization (RA) number and the
location of a nearby exchange point if
one exists. No returns will be accepted
without the RA number.
To receive a replacement camcorder
before you return yours:
If you are located near an
exchange point:
1. We will send a replacement unit to the
exchange point next business day
delivery in the continental USA.
2. The exchange location will notify you of
its arrival.
3. Take your unit, including all
accessories, and your evidence of
purchase date, such as a bill of sale,
to the exchange location and you will
be provided the new or refurbished
unit.
4. If the repairs were covered by your
warranty, you will not be billed.
If you are
not
located near an
exchange point:
1. Provide your Discover, MasterCard or
Visa account number and expiration
date to our phone representative. This
is for security purposes. If we receive
your unit including all accessories
within 14 days from the date you were
provided an RA number, only items
not covered by warranty will be
charged to your account. IF YOUR
UNIT INCLUDING ALL
ACCESSORIES IS NOT RECEIVED
WITHIN 14 DAYS, THE SUGGESTED
RETAIL VALUE OF THE
CAMCORDER AND/OR
ACCESSORIES WILL BE CHARGED
TO YOUR CREDIT CARD. This
amount will be credited if the unit is
subsequently received.
2. We will send you a replacement unit
next business day delivery in the
continental USA.
3. You will receive an invoice packed
with the replacement product, but will
not be charged for the unit portion of
the invoice amount if we receive your
unit including all accessories within 14
days from the date you were provided
the RA number. Any labor and parts
charges not covered by the warranty
will be included and charged against
your account.
4. Ship the unit back to us along with all
accessories included with your
camcorder using the replacement
unit’s carton. Shipping instructions
will be included in the carton along
with your RA number, which will allow
you to easily ship the unit back to us.
Make sure you insure your
shipment in case of damage or
loss.