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Appendix > Before contacting a service center
Situation Suggested remedies
The memory card has
an error
• Turn o the camera, and then turn it on again.
• Remove the memory card, and then insert it
again.
• Format the memory card.
See “Cautions when using memory cards“ for
more details. (p. 206)
Your computer does
not recognize an
SDXC or UHS-I/UHS-II
memory card
SDXC memory cards use the exFAT le system.
To use SDXC memory cards or UHS-I/UHS-II
memory cards that are formatted with the exFAT
le system on a Windows XP computer, download
and update the exFAT le system driver from the
Microsoft website.
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC or
UHS-I/UHS-II memory
card
SDXC memory cards use the exFAT le system.
To use SDXC memory cards or UHS-I/UHS-II
memory cards that are formatted with the exFAT
le system, ensure that the external device is
compatible with the exFAT le system before
connecting the camera to the device.
Cannot display les
If you change the name of a le, your camera may
not play the le (the name of the le should meet
the DCF standard). If you encounter this situation,
display les on your computer.
Situation Suggested remedies
The photo is blurry
• Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 200)
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 94)
The photo is too
bright or too dark.
Your photo is overexposed or underexposed.
• Adjust the aperture value or the shutter speed.
• Adjust the ISO sensitivity. (p. 91)
• Turn the ash o or on. (p. 116)
• Adjust the exposure value. (p. 126)
Photos are distorted
Minor distortion can occur when you use this
camera with a wide angle lens that enables
shooting at a wide angle of view. This is normal,
and is not a malfunction.
Horizontal lines
appear on the photo
This may occur when the subject is illuminated
by a uorescent or mercury-vapor light source.
Select a slow shutter speed.