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Appendix > Before contacting a service center
Situation Suggested remedies
The playback screen
does not appear
on the connected
external device
• Ensure that the HDMI cable is properly
connected to the external monitor.
• Ensure that the memory card has recorded
properly.
Your computer does
not recognize your
camera
• Ensure that the USB cable is connected
correctly.
• Ensure that the camera is switched on.
• Ensure that you are using a supported
operating system.
• Before connecting the camera to your
computer, in Shooting or Playback mode, press
[m]
ĺ q ĺ USB Connection ĺ Mass
Storage. (p. 194)
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
i-Launcher or
i-Launcher Web is not
functioning properly
• End i-Launcher or i-Launcher Web and restart
the program.
• Depending on your computer’s specications
and environment, the program may not launch
automatically. In this case, click Start
ĺ All
Programs
ĺ Samsung ĺ i-Launcher or
i-Launcher Web
ĺ Samsung i-Launcher or
i-Launcher Web on your Windows computer.
(For Windows 8, open Start screen, and then
select All apps
ĺ Samsung i-Launcher
or i-Launcher Web.) Or, click Applications
ĺ Samsung ĺ i-Launcher or i-Launcher
Assistant on your Mac OS computer.
Situation Suggested remedies
Auto Focus does not
work
• The subject is not in focus. When the subject
is outside the AF area, focus on the subject by
moving it into the AF area and half-pressing
[Shutter].
• The subject is too close. Step back from the
subject and shoot.
• The focus mode is set to MF. Switch the mode
to AF.
The AEL feature does
not work
The AEL feature does not work in t, M, and s
modes. Select another mode to use this feature.
The lens does not
work
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and
remount it.
The external ash
does not work
Ensure that the external device is properly
mounted and turned on.
The date and time
settings screen
appears when you
power on the camera
• Set the date and time again.
• This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery, turn o the camera,
and then wait at least 72 hours for the internal
power source to recharge.